Refund and Returns Policy

SKYA Health UK

Last Updated: 18/06/2024

1. Introduction

SKYA Health UK is committed to providing high-quality products and services. We understand that sometimes you may need to return an item or request a refund. This policy outlines our refund and return procedures for customers in England, Wales, Ireland, and all British Overseas Territories.

2. Eligibility for Returns and Refunds

  • Defective Products: We offer a comprehensive 30-day full refund if a product is defective. Defective products include those with manufacturing faults or damages that render them unusable.

3. Return Process

To initiate a return:

  1. Contact Us: Email us at [email protected] or call us at [Insert Phone Number] within the return period to request a Return Merchandise Authorization (RMA) number.

  2. Prepare the Product: Ensure the product is securely packaged in its original packaging, including all accessories, manuals, and documentation.

  3. Return Shipping: Send the product to the following address:

    SKYA Health UK
    Unit 148 21 Botanic Avenue,
    Belfast, Antim, United Kingdom,
    BT7 1JJ

    Please note that the customer is responsible for return shipping costs unless the product is defective.

4. Inspection and Refund Process

  • Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return criteria.
  • Approval: If the return is approved, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
  • Rejection: If the return does not meet the criteria (e.g., product is used, damaged, or not in its original packaging), we will notify you via email and return the product to you at your expense.

5. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used, unless they are defective.
  • Perishable goods such as food, supplements, and certain health and personal care items.
  • Custom or personalized products.
  • Gift cards and vouchers.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receipt at [email protected]. We will arrange for a replacement or issue a full refund, including any return shipping costs.

7. Warranty Claims

For products covered by a manufacturer’s warranty, please refer to the warranty documentation included with your product. For warranty claims, contact us at [email protected] for assistance.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

SKYA Health UK
Unit 148 21 Botanic Avenue,
Belfast, Antim, United Kingdom,
BT7 1JJ
Email: [email protected]

9. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

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